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You will find the corresponding warranty on each product page. If you cannot resolve it, please contact us.

Legal and factory warranty

You receive the legal guarantee on all your purchases. This means that a product must meet what you as a consumer can reasonably expect from the product. An additional warranty offered by Offeco also applies to some products. This warranty does not affect the legal warranty.

When does my warranty expire?

If problems are wholly or partly the result of incorrect or careless use and/or installation, or if the problem has arisen from external causes, the warranty no longer applies.

How do I make use of the warranty?

If you receive a defective product within the warranty period or if the product is not to your liking, you must first request a return number. All information about this can be found on this page return. The warranty may differ per product. The guarantees are stated at product level. If in doubt, feel free to contact us via chat.


We are happy to help you. Our customer service is available every day
Available via chat between 09:00 and 23:00.